Terms and Conditions

Shipping and Handling

We endeavour to process all orders promptly after they have been placed, however all estimated delivery timeframes are from when your you receive confirmation your order has been processed. We are not responsible for any delays to the delivery of an order once it has been collected by the applicable shipping carrier. Please note that orders will only be collected during business hours, Monday to Friday. If an order is placed outside of business hours or on a non-business day, it will be collected on the next business day.

We are unable to deliver to PO Box addresses, so please ensure that the delivery address you provide is a residential or business address. Additionally, all orders require a signature and we cannot give authority for an order to be left without being signed for.

We also offer in-store pick up from our 2 Blake Street, Ponsonby store, and this option can be selected when checking out.

All orders within New Zealand are shipped via New Zealand Couriers and all international orders via DHL Express.

Shipping Rates

New Zealand
Orders under $1,000: $10
Orders over $1,000: FREE

Orders under $1,000: $30
Orders over $1,000: FREE

Rest of World
Orders under $1,000: $50
Orders over $1,000: FREE

Customs & Duty

International orders may be subject to additional taxes and import duties once they have arrived in the destination country. Scotties are not responsible for any delays resulting from destination country customs clearance processes. Please contact your local customs office for any further information.



We accept returns on full priced items and can offer either an exchange or refund. Please note that the returns process must be initiated within 14 days of the order date. To do so, please email shop@scottiesboutique.co.nz advising us of your intention to return an item.

All returns should be sent to:
Scotties Boutique
2 Blake Street
Auckland 1011
New Zealand

For an item to be eligible for return, it must be in its original condition, unworn and unwashed. All garments tags must be attached to the item and the item stored in its original packaging. All shipping costs incurred in connection with a return are the responsibility of the customer. Please ensure that any returns are sent via courier so that the shipment may be tracked. We accept no responsibility for the loss of any items that are being returned, prior to their successful delivery back to our Blake Street store.

In-store purchases can be returned for exchange or store credit within 14 days of purchase. Items received outside of this time period will not be accepted. Exchanges are based on stock availability. 

Please note in-store purchases are not eligible for refunds. 

Special/custom order items cannot be returned or exchanged if you change your mind/purchase the wrong product by mistake.

Recycle & Sale Items

Unfortunately, we cannot accept any refunds or exchanges on Recycle or sale items and the purchase of such items are final.